Customer Services
Start with one channel or build a full multi-channel team. Either way, every agent is trained on your products, your tone and your customers.
Help desk and ticket management
Ticket triage, tier-1 technical support, knowledge base updates and escalation to your tier-2 team, in Zendesk, Freshdesk, HubSpot or your own system.
Every call answered. Every customer remembered.
Customer service calls, order and billing questions, technical support, appointment booking and after-hours coverage. Your team answers in your company's name, follows your scripts and escalates what needs you.
Live chat and email support
Website chat, email and social media messages handled within your target response time. Great for customers who'd rather type than talk (which is most of them).
Back-office support for your front line
Order processing, returns and refunds, data entry, billing updates and CRM cleanup, so agents resolve issues on the first contact. See our Back-Office Support services.
Great customers deserve better than voicemail
Every missed call is a customer who might call your competitor next — and most never leave a message. Meanwhile, your best people spend their days answering the same questions instead of growing the business.
Big call centers don't fix it. They put you in a queue with hundreds of other clients and agents who read a script about "your valued business." Hiring in-house costs a fortune in recruiting, training, office space and phone systems — and someone always quits right before your busy season. And without call recordings or reports, you don't know whether customers are happy until the reviews roll in.
There's a better option between "do it all yourself" and "hand it to a faceless call center"
A dedicated team, built for your business and managed by people who answer your calls too.